FAQ

Answering frequently asked questions.

What plans do you offer?

We offer both an individual indicator and several plans. The plans combine some of our indicators with the power of market scanners. Please check the pricing section on our website to review our current plans. If you're looking to purchase a single indicator also visit the pricing section on the website.

Can I upgrade a single indicator into a plan?

No. Indicator purchases have no upgrade path into a plan. However, you can upgrade from a Premium plan to the Pro plan. This is due to the fact that upgrading from Indicator Only creates numerous amounts of additional upgrade paths that unnecessarily complicate manners.

What cryptocurrencies do you accept?

Pricing of our products and services will always be done using the current price of the cryptocurrency you've chosen. We accept the following different types of cryptocurrency at the moment:

  • DAI

  • USDC

Payment is handled through Coinbase Commerce. You do not need a Coinbase account to pay for the indicators. The only thing you get from Coinbase is an address of the currency of choice to send the payment to.

Do you accept other forms of payment such as PayPal?

No, unfortunately at the time we do not.

Can I pay you with funds that I have on an exchange?

Yes, you can. However, please pay attention to any additional fees that will be charged and adjust the withdrawal amount accordingly. We usually don't make a big deal about missing out on a few dollars, but we do consider it a common courtesy that you withdraw the correct amount.

I have paid for my plan, what happens next?

You will receive an e-mail from us requesting you to fill in an additional form. This form asks for the following data:

  • Your Discord ID

  • Your TradingView ID

  • Your Coinbase payment reference number (e.g. VKJE23KW)

Once we've received this information we can continue setting up your accounts with the correct permissions and granting you access to the indicators. You will be contacted once all of this has been completed. It may take up to 24 hours to completely process your payment due to timezone differences.

The e-mail containing the signup form may be considered Spam or Promotion by your e-mail client. Please consider checking these folders if you have not received an e-mail within an hour after payment was confirmed.

Can bot signals be ordered differently?

Because all of our bots check for signals in parallel using a fire-and-forget mechanism to improve speed and efficiency it's impossible to sort them any different. The signals come in as they are processed, without any further processing on our end.

Can we change the EMAs the indicator is based on?

The indicator has various components that all work together in a balanced way. If you change an EMA value you will throw off the balance of the indicator and it won't work. It has been specifically tweaked to use this combination of EMAs.